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PCs and cloud clients are not parts of Hewlett-Packard’s strategy anymore

Updates: – HP Names Bill Veghte Chief Strategy Officer [Jan. 17, 2012]

In addition to his new responsibilities, Veghte will continue in his current role as executive vice president of HP Software.

As chief strategy officer, Veghte will be responsible for keeping HP on the cutting edge of innovation. He will work with HP’s senior business and technology leaders to help define the IT industry’s future and make certain HP continues to lead the way. Veghte’s new role reaffirms HP’s commitment to providing customers with the latest platforms, products and services needed for success in a rapidly changing world.

“Every 10 to 15 years, fundamental shifts occur in the IT industry that redefine how technology is delivered,” said Meg Whitman, HP president and chief executive officer. “From mainframes to client/server to the internet, companies that identified the opportunity first and developed the right strategy came out on top. As we move forward, HP intends to stay on top, and I believe Bill has the knowledge and vision to keep us there.”

In addition to helping drive strategy for the company as a whole, Veghte will lead HP’s cloud and webOS open source initiatives.

HP chief aims for software revenue leap: report [Reuters, Dec 1, 2011]

Hewlett-Packard wants to see a jump in revenues from its software business, the company’s chief executive told German newspaper Frankfurter Allgemeine Zeitung.

“I want to double or triple our current revenue in software from the current level of $5 billion,” Chief Executive Meg Whitman said, without giving a timeline.

Whitman, who was appointed in September to replace Leo Apotheker, said the company had not made a decision on the future of its Palm webOS mobile software platform.

“It is complicated,” she was quoted as saying when asked about the future of the unit. “We need a good decision, not a quick one.”

Last month sources told Reuters Hewlett-Packard is looking to sell Palm’s webOS mobile software platform. The deal could fetch hundreds of millions of dollars but less than the $1.2 billion that HP paid last year.

Former eBay CEO Whitman defended the $12 billion acquisition of British software firm Autonomy, which was closed in October.

The deal, which was the centerpiece of a botched strategy shift that cost ex-chief executive Apotheker his job, was “a good acquisition,” Whitman told the paper, in an interview published on Thursday.

“Autonomy has potential and we can turn it into a fast-growing unit,” she said.

HP Reports Fourth Quarter and Full Year 2011 Results [Nov 21, 2011]


Fourth fiscal quarter 2011 business group results

  • Services revenue of $9.3 billion grew 2% year over year with a 12.8% operating margin. Technology Services and Application Services revenue grew 3% and 2%, respectively, while IT Outsourcing revenue grew 1% and Business Process Outsourcing revenue declined 2%.
  • Enterprise Servers, Storage and Networking (ESSN) revenue declined 4% year over year with a 13.0% operating margin. Networking revenue was up 5%, Industry Standard Servers revenue was down 4%, Business Critical Systems revenue was down 23%, and Storage revenue was up 4%.
  • HP Software revenue grew 28% year over year with a 27.7% operating margin. HP Software revenue was driven by revenue growth in licenses and services of 33% and 36%, respectively.
  • Personal Systems Group (PSG) revenue declined 2% year over year with a 5.7% operating margin. Commercial client revenue grew 5%, and Consumer client revenue declined 9%. Total units were up 2% with 5% growth in desktop units and 1% growth in notebook units.
  • Imaging and Printing Group (IPG) revenue declined 10% year over year with a 12.8% operating margin. Commercial revenue was up 4% year over year with commercial printer hardware units up 5%. Consumer printer hardware revenue was down 8% year over year with an 8% decline in units.
  • Financial Services revenue grew 18% year over year driven by double-digit growth in both lease volume and portfolio assets. The business delivered a 10.3% operating margin.

HP Software Division (Wikipedia)
HP Appoints Bill Veghte to Lead HP Software and Solutions Business [May 5, 2010]

Veghte will lead the $3.6 billion business unit, which includes a number of industry-leading offerings:

  • IT Management: helps clients improve efficiency and optimize investments with a broad range of management software that spans technology infrastructure, services and operations;
  • Information Management: transforms information for better business insight by automating the search, management and retention of information across an enterprise;
  • Business Intelligence: helps clients gain competitive advantage and create new business opportunities with solutions that connect intelligence across an enterprise; and
  • Communications and Media: enables service providers to transform their communications service portfolios and achieve operational excellence.

Veghte joins HP from Microsoft, where he most recently served as senior vice president for the $15 billion Windows business and where he was instrumental in the delivery and launch of Windows® 7.

Autonomy Unveils Next-Generation Information Platform Built for “Human Information” Era [Nov 29, 2011]

Autonomy IDOL 10 Delivers Real-Time Contextual Understanding of Structured and Unstructured Data

 Autonomy, an HP Company, today announced a groundbreaking information platform, Autonomy IDOL 10, designed to help organizations understand and process 100 percent of enterprise information in real time.

IDOL 10 provides a single processing layer that enables organizations to extract meaning and act on all forms of information, including audio, video, social media, email and web content, as well as structured data such as customer transaction logs and machine-based sensor data.

The platform combines Autonomy’s infrastructure software for automatically processing and understanding unstructured data with the high-performance real-time analytics engine for extreme structured data from Vertica, an HP Company.
[The Vertica Analytics Platform is a data warehouse software for storing and analyzing structured data, or data that has been stored in a relational database.]

From the start of the IT industry until today, humans have had to adapt information to fit the machine, and data was organized into rows and columns, a process which relied on people understanding and manually classifying data. Computers could not understand the complexity of human interactions.

However, people do not speak in zeroes and ones, but have complex language and idioms, send photographs and videos, and communicate via social media – all of which traditional databases cannot process. The challenge for the modern enterprise is to understand and extract the value from this rich sea of Human Information, which accounts for 85 percent of all corporate data, including emails, audio, video, social networking, blogs, call-center conversations, closed circuit TV footage, and more.

Today, the combination of Vertica’s high-speed analytics platform with Autonomy’s IDOL technology marks a fundamental shift in our ability to process this volume of data. We are at an historical moment when it is the “I” in Information technology that is changing. Autonomy provides solutions that understand the full spectrum of enterprise information, both human and structured information, and recognize the relationships that exist within it.
[Autonomy’s IDOL (Intelligent Data Operating Layer) server can index unstructured data within an enterprise, providing users with a search-based interface.]

By enabling computers to understand the shades of grey in the world, rather than simply the black and white found in databases, Autonomy Information Management allows businesses to automate key processes and improve an organization’s efficiency.

For far too long, organizations have confined structured data to relational databases and unstructured data to simplistic keyword matching technologies,” said Mike Lynch, executive vice president, Information Management, HP. “IDOL 10 brings these worlds together, allowing organizations to automatically process, understand, and act on 100 percent of their data, in real-time. The results will be dramatic, as businesses can develop entirely new applications that explore the richness and color of Human Information that live in unstructured, semi-structured, and structured forms.”

Platform built for the Human Information Era – IDOL 10 features:

  • A single processing layer for forming a conceptual, contextual and real-time understanding of all forms of data, both inside and outside an enterprise.
  • A combination of Autonomy’s infrastructure software for automatically processing and understanding unstructured data with Vertica’s high-performance real-time analytics engine for extreme structured data.
  • Unique pattern-matching technologies, powered by an analytics engine based on statistical algorithms that recognize distance in ideas as well as concepts and context in real time.
  • Five new solution sets – HP Big Data Solutions, HP Social Media Solutions, HP Risk Management Solutions, HP Cloud Solutions and HP Mobility Solutions.
  • “Manage-in-place” technology, which forms an index of all forms of data, allowing information to reside in its original location. This eliminates the need for making copies of data, reducing storage hardware costs and removing the need for risky and inefficient transfers of data.
  • NoSQL interface that provides a single processing layer to perform cross-channel analytics that understands both structured and unstructured data.
  • The Vertica Analytics Platform, which includes enhanced native in-database analytics, including new capabilities for geospatial, event-series pattern matching, event-series joins, and advanced aggregate statistical and regression analytics.
  • Vertica’s real-time analytics for real-world applications delivers performance enhancements throughout the Vertica Analytics Platform in areas such as subqueries, database statistics, life cycle management, query optimization, data re-segmentation and join filtering.
  • Enhanced elasticity features that enable dynamic expansion and contraction of clusters more than 20 times faster in every deployment scenario – cloud, virtual and physical – allowing users to quickly create additional capacity as needed.

HP Information Optimization is a core component of an Instant-On Enterprise. In a world of continuous connectivity, the Instant-On Enterprise embeds technology in everything it does to serve customers, employees, partners and citizens with whatever they need, instantly.

Availability

IDOL 10 is scheduled to be available worldwide on Dec. 1, 2011.Please visit http://idol.autonomy.com/to learn more about Autonomy IDOL 10.About Autonomy

Autonomy Corporation, an HP Company, is a global leader in software that processes human information, or unstructured data, including social media, email, video, audio, text, web pages and more, enabling companies to leverage their data assets.About HP

HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world’s largest technology company, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to solve customer problems. More information about HP (NYSE: HPQ) is available at http://www.hp.com/.

Michael Lynch [Nov 14, 2011]
Executive Vice President, Information Management
Founder and Chief Executive Officer, Autonomy
Hewlett-Packard Company

Michael Lynch is executive vice president of Information Management at HP and founder and chief executive officer of Autonomy, an HP subsidiary. He oversees engineering, sales and marketing associated with HP’s Information Management portfolio including Vertica and Autonomy. He is also a member of the company’s executive council.

Under Lynch, Autonomy became the pioneering leader in analyzing unstructured, or human-friendly, information from which companies can extract meaning from all data in whatever format it is in, whether email, voicemail, social media, text messages or web pages.

HP Completes Acquisition of Vertica Systems, Inc. [March 22, 2011]

The acquisition, initially announced in February, will provide customers with a powerful solution for managing big data, especially when considering the volume and types of data generated by businesses in today’s information economy. Vertica’s real-time analytics platform has the ability to concurrently load and analyze data, allowing customers to turn information into insight and a competitive advantage at the speed of business.

The close of the deal builds on HP’s strategic focus on cloud and connectivity, and will enhance the company’s capabilities for information optimization by adding sophisticated, real-time business analytics for large and complex sets of data in physical, virtual and cloud environments.

HP to Keep PC Division [HP press release, Oct 27, 2011]

Continued combination of HP and its Personal Systems Group expected to deliver greater customer and shareholder value

HP today announced that it has completed its evaluation of strategic alternatives for its Personal Systems Group (PSG) and has decided the unit will remain part of the company.“HP objectively evaluated the strategic, financial and operational impact of spinning off PSG. It’s clear after our analysis that keeping PSG within HP is right for customers and partners, right for shareholders, and right for employees,” said Meg Whitman, HP president and chief executive officer. “HP is committed to PSG, and together we are stronger.”

The strategic review involved subject matter experts from across the businesses and functions. The data-driven evaluation revealed the depth of the integration that has occurred across key operations such as supply chain, IT and procurement. It also detailed the significant extent to which PSG contributes to HP’s solutions portfolio and overall brand value. Finally, it also showed that the cost to recreate these in a standalone company outweighed any benefits of separation.

The outcome of this exercise reaffirms HP’s model and the value for its customers and shareholders. PSG is a key component of HP’s strategy to deliver higher value, lasting relationships with consumers, small- and medium-sized businesses and enterprise customers. The HP board of directors is confident that PSG can drive profitable growth as part of the larger entity and accelerate solutions from other parts of HP’s business.

PSG has a history of innovation and technological leadership as well as an established record of industry-leading profitability. It is the No. 1 manufacturer of personal computers in the world with revenues totaling $40.7 billion for fiscal year 2010.

“As part of HP, PSG will continue to give customers and partners the advantages of product innovation and global scale across the industry’s broadest portfolio of PCs, workstations and more,” said Todd Bradley, executive vice president, Personal Systems Group, HP. “We intend to make the leading PC business in the world even better.”

More information is available at www.hp.com/investor/PSG-Decision.

HPQ – Hewlett Packard Co PSG Decision – Conference Call [Oct 17, 2011]

Bill Shope – Goldman Sachs – Analyst
Okay, great.Thanks, guys. In light of this decision, can you give us an update on how you’re thinking about your tablet market strategy, both near term and longer term?

Todd Bradley – Hewlett Packard Co. – EVP, Personal Systems Group

Well Bill, this is Todd. That thinking hasn’t changed.We’re continuing to focus on a Microsoft-based– the tablet that we have and the ones that will develop on Windows 8. I think from a webOS perspective, that’s kind of the next piece of work to complete. I know Meg and I are working, Meg, the whole team of Meg, Cathie, myself, Jon Rubinstein working very, very hard and as quickly as we can to make the right decisions about that product.

Meg Whitman – Hewlett Packard Co. – President and CEO

Let me just add, I think we need to be in the tablet business, and we are certainly going to be there with Windows 8. And so we’re going to make another run at this business. And we’re going to make a decision about the long-term future of webOS within HP over the next couple of months. And as soon as we make that decision, we’ll let you know on that. Because many people have said to me, well isn’t the webOS decision just completely tied to PSG? The answer to that is actually no. webOS is, has obviously use in the PSG business, but also in other businesses that we have. So it’s actually– we have to make a more holistic decision around webOS, which coming to a town near you soon, I hope.

Kulbinder Garcha – Credit Suisse – Analyst

… My question for Todd is just on the tablet strategy, Todd, what makes you confident that having been [left] this and what led to the tablet market, and certainly by engaging with Windows now with the lead of both Apple and Android, what can make you competitive in that market quickly? Especially given you referenced kind of growth for the overall PSG business going forward, I assume tablets will be part of that at some point. …

Todd Bradley – Hewlett Packard Co. – EVP, Personal Systems Group

I’ll start with the tablets.We’re at the beginning stages of a new segment in personal computing. I hardly think a couple months into it that I would clarify us as being too late. I think the work we’re doing with Microsoft is extraordinarily compelling. And frankly, I think the work we’re doing in other categories like the Ultra-Mobile space, will be very, very competitive. It’s a competitive business. It moves very, very quickly, and one we have lots of strength it.

HP: Spinning PC Unit off Would Have Cost Billions [Oct 28, 2011]

The cost of spinning off the unit would have amounted to US$1.5 billion in one-time costs and additional payments at later dates, said Tony Prophet, senior vice president of operations at HP’s Personal Systems Group (PSG) unit, which deals in PCs, smartphones and tablets.

The company had close to 100 people — executives, customers and legal advisors — working to evaluate whether to retain or spin-off the PC division, Prophet said. Other factors in the decision to retain the unit were customers’ wishes and the component purchasing power provided by the PC unit, said Prophet.

Some HP enterprise customers previously expressed dissatisfaction with the company’s decision to sell or spin-off PSG, saying they wanted to buy products from a single entity instead of going to multiple organizations for software and hardware purchases. Analysts have said that the PC business helped HP acquire hardware at cheaper rates, and that it also provided strong distribution and logistics capabilities, which were key for the printer and enterprise hardware businesses.

A lot of due diligence went into deciding to retain the PC unit, and there’s no turning back, Prophet said.

The PSG unit was valued at around $8 billion by an analyst in August when strategic alternatives were being explored. The high price made it tough sell in a down market in which other PC makers were struggling.

Looking ahead, Prophet said HP’s future PC and tablet strategy revolves around Microsoft’s upcoming Windows 8 OS. Microsoft has not announced a release date for the OS, but a top Intel executive earlier this month said the OS would be released next year.

“Obviously the major trends and the most important transition point will be Windows,” HP’s Prophet said. “We intend and are working to be a leader with Windows 8.”

HP will release a Windows 8 tablet in the future, and also ultrabooks with the OS. Ultrabooks are being promoted by Intel as a new category of thin-and-light PCs with tablet-like features.

HP’s Whitman Says She’ll Keep Strategies Begun by Apotheker [Bloomberg, Sept 23, 2011]

Hewlett-Packard Co. Chief Executive Officer Meg Whitman plans to stick by strategies set in motion by her predecessor, Leo Apotheker, betting that investors prefer steady leadership to another unsettling change of course.

Whitman, in her first interview as Hewlett-Packard’s CEO, said the company stands by plans to acquire U.K. software marker Autonomy Corp. for $10.3 billion. The company also will continue to explore whether to sell or spin off the personal-computer division, she said. Those moves were announced on Aug. 18.

“It does not signal a change in the strategy,” Whitman said yesterday of her appointment. “We are behind the actions that were taken on Aug. 18. We are firmly committed to Autonomy.”

Whitman is hewing to those plans to avoid alienating shareholders who were fed up with the about-faces that characterized Apotheker’s reign. Still, Hewlett-Packard is overpaying for Autonomy and it shouldn’t have announced a possible PC unit sale without a concrete plan in place, said Chris Whitmore, an analyst at Deutsche Bank AG.

“We’re going to get more of the same from a Meg Whitman- led HP as we did from a Leo-led HP,” said Whitmore, who is based in San Francisco and has a “sell” rating on Hewlett- Packard. “The board isn’t going to change the strategy and is going to continue down this path, which frankly was the fear.”

Shares Fall

Hewlett-Packard’s shares fell 48 cents, or 2.1 percent, to $22.32 at 4 p.m. on the New York Stock Exchange, hitting the lowest price since May 2005. The stock had jumped 6.7 percent on Sept. 21 after Bloomberg reported that Apotheker would be ousted, evidence that shareholders were relieved to see his tenure end.

Apotheker, CEO for less than 11 months, was ousted yesterday after cutting sales forecasts three times and making strategy shifts that blindsided investors. Palo Alto, California-based Hewlett-Packard also said Chairman Ray Lane will become executive chairman.

Whitman’s challenge will be boosting revenue while assuaging the investors whose dismay fueled a 47 percent plunge in Hewlett-Packard stock under Apotheker. She said the company will decide the outcome of the PC business as soon as possible.

“We’ll make a decision as fast as we possibly can,” she said in the interview. “We understand uncertainty doesn’t help the business, doesn’t help customers, doesn’t help shareholders.”

Ill-Equipped

Her experience at consumer-oriented companies such as EBay Inc., Procter & Gamble Co. and Hasbro Inc. may leave her ill- equipped to run Hewlett-Packard’s business-computing divisions, said Shaw Wu, an analyst at Sterne, Agee & Leach Inc. in San Francisco.

“She’s going to be heavily scrutinized,” said Wu, who has a “neutral” rating on the shares. “She doesn’t have the background to turn around HP.”

An estimated 25 percent of Hewlett-Packard’s sales come from consumers, Wu said. “What about the other 75 percent?”

Whitman defended her record at the helm of EBay.

“I have run a large company — not obviously as large as HP, but I have run a very large company,” she said. “While I don’t have years of experience in an enterprise business, I bought a lot of software. I was one of the largest enterprise customers in Silicon Valley.”

Disparate Groups

“That’s like saying, ‘I’ve bought an iPhone, so I can run Apple Inc.” said Whitmore at Deutsche Bank.

Whitman will need to take Hewlett-Packard’s disparate operating groups — including data-center computing gear, technology services, printers, and software — and get them working as a team, Lane said in the interview. He also lauded Whitman’s ability to communicate company strategy.

“The market’s a little confused because we’re in so many different businesses,” he said. “This is 90 percent about leadership, communications and operating execution.”

Lane, who considered becoming the CEO himself, said Hewlett-Packard executives weren’t working well under Apotheker. To explain why the board picked an outsider, Lane said on a conference call that internal managers “were not ready” to become CEO.

Whitman, 55, is credited with helping build EBay into the world’s largest Internet auctioneer, with a market value of about $40 billion. She took the company public and built an online storefront that helped thousands of small businesses peddle their wares. Yet in her final years at EBay, she couldn’t reverse a slowdown in sales growth and overpaid for Skype Technologies SA after a bidding war with Google Inc. and Yahoo! Inc. EBay later wrote down Skype’s value.

Pressure on Apotheker

Whitman joined Hewlett-Packard’s board in January after a failed bid to become California’s governor last year. Before EBay, Whitman worked as an executive at the toy company Hasbro, the floral service FTD Inc., footwear maker Stride Rite Corp. and Walt Disney Co.

Hewlett-Packard had revenue of more than $126 billion in the past fiscal year, almost 14 times the size of EBay’s sales.

“It’s not clear to me that someone who spent 30 years in the consumer space is the right person for an enterprise technology company,” said Dana Stalder, a partner at venture- capital firm Matrix Partners in Palo Alto. Stalder worked under Whitman for seven years at EBay.

Pressure on Apotheker intensified when in August he announced the overhaul that included the Autonomy deal and possible spinoff. He also killed off the company’s WebOS tablets and smartphones, five months after vowing to put the operating system on a full range of the company’s computers.

Hewlett-Packard Forecasts

Hewlett-Packard Chief Financial Officer Cathie Lesjak, who served as interim CEO before Apotheker, said yesterday on a conference call that the company was no longer confident in its fourth-quarter sales guidance. Hewlett-Packard is sticking by its profit forecast, she said.

The company said in August that fourth-quarter revenue would be $32.1 billion to $32.5 billion, with earnings of $1.12 to $1.16 a share, excluding some costs. According to Bloomberg data, analysts are predicting sales of $32.2 billion and profit of $1.14 for the period.

The board weighed whether to oust Apotheker for six to eight weeks, Lane said in the interview.

Apotheker stands to receive cash severance of at least $7.2 million, a figure that could be higher if his annual bonus was set above the minimum $2.4 million laid out in the employment agreement. Including his $1.1 million in salary received for the first year, along with a $4 million cash signing bonus and a $4.6 million relocation payment, Apotheker will have earned about $34.7 million in cash and stock for less than a year’s work.

‘Investors Wound Up’

“Not bad for a short-term job, unless you’re a HP shareholder,” said Brian Foley, a compensation consultant in White Plains, New York. “This is yet another ex-CEO of Hewlett- Packard who does very well despite the circumstances.”

Apotheker joined Hewlett-Packard after Mark Hurd departed as CEO amid a scandal over a personal relationship with a company contractor. Hurd now is a co-president at Oracle.

A steady hand may be just what Hewlett-Packard needs, said Jayson Noland, an analyst at Robert W. Baird & Co. in San Francisco. He has a “neutral” rating on the stock.

The board is directionally behind the plan Apotheker’s put in place,” Noland said. “It’s just the execution of that plan that has investors wound up.

Ray Lane Must Go at HP [Forbes, Sept 23, 2011]

Ray Lane is making the media rounds this morning, defending his decision as the Chairman of the HP (HPQ) board for firing Leo Apotheker after 11 months and hiring Meg Whitman. He did the same last night.

He never thanked Leo. He never apologized to investors or HP employees on behalf of the board for never meeting with Leo before hiring him. He made a string of ridiculous set of statements about how this board wasn’t responsible for all the botched decisions it has made over the last decade.

Lane’s answers are maddening and meant to distract the press and investors from a simple fact: Ray Lane has utterly failed in his role as Chairman of HP and needs to leave immediately.

According to an HP director who spoke to the NY Times yesterday (anonymously — what a coward!), this board was so “tired” after the in-fighting over letting go Mark Hurd that they couldn’t find time in their busy schedule to meet Leo in person before hiring him. Then, the board kept Leo in hiding for the first 4 months of his 11 months tenure — remember that? It was because they didn’t want him to get served by Oracle in a lawsuit against SAP (SAP). Then, maybe they wait another 3 months (because you should at least give a guy a quarter to show himself after you hire him and pay his $35 million for 11 months of work). Then, you get the knives out for him.

The moment an analyst hinted at that last night, Ray Lane became defensive. He declared this board wasn’t the board involved in pre-texting and it didn’t pick Leo.

Wait. It didn’t pick Leo? Which HP board did then?

A board of directors really has two jobs: hire the CEO and fire the CEO. Who hired Leo, Ray?

HP Chairman Ray Lane: A profile in courage [Dan Lyons, Sept 22, 2011]

HP board chairman Ray Lane is lashing out at critics who are pinning the blame for HP’s mess on the board of directors, who are described in this New York Times article as the “worst board in the history of business.”

Now HP’s directors are getting heat for making the incredible blunder of hiring Leo Apotheker as CEO and firing him after 11 months.

Ray says that’s not his fault, nor is it the fault of his fellow directors. “This board did not select Leo,” he says.

Lane points out that eight of the 14 current board members, including Ray Lane himself, were not involved in selecting Apotheker.

That’s true. Several of the new board members did not choose Apotheker — Apotheker chose them.

Ray Lane fails to mention that five of the new board members were selected by Apotheker (or at least with his input): Pat Russo, Dominique Senequier, Gary Reiner, Meg Whitman and Shumeet Banerji. And several of those people had long ties to Apotheker, as Bloomberg reported at the time.

But more chilling than that is the fact that Lane and Apotheker are old friends. Lane, in fact, joined HP to serve as Apotheker’s consigliere.

Lane and Apotheker have known each other for two decades. Lane joined HP at the same time that Apotheker did, in part because he wanted to work with Apotheker, according to the Wall Street Journal.

In fact their appointments were announced in the same HP press release.

In that press release, Lane said: “I am excited to join the Board of this pioneering company, and look forward to working closely with Léo – and the rest of the Board and senior management team – as they capitalize on the changes taking place across the industry. I have known and admired Léo for almost 20 years. He is ideally suited to build on HP’s strong foundation, leverage its many assets and keep the company at the forefront of innovation.”

Soon after that, Lane spoke to the San Jose Mercury News about his “close working relationship with Apotheker, whom he has known since Lane hired Apotheker as an Oracle consultant in the 1990s.”

But how things have changed. Now that Apotheker is out, Ray Lane says he wasn’t one of the guys who hired him, so the world should stop giving him shit about it.

In fact, Ray Lane now says Leo wasn’t very well qualified at all. Speaking to Kara Swisher at AllThingsD tonight, Lane said: “Leo was very wise about figuring out what HP needed to do to add value. But he did not have more important tools we needed, including operational excellence, people skills and communications skills.”

Furthermore, Lane tells AllThingsD that he’s been talking to Meg Whitman about taking over since last February — only three months after he and Apotheker joined HP, hand in hand.

Ray Lane says he approached Whitman because “she had the kind of leadership that HP needed and was lacking under ousted CEO Leo Apotheker,” Kara Swisher reports.

So, wait. In November 2010 Ray Lane joined HP for the chance to work alongside his old friend Leo Apotheker, whom he called “ideally suited” to be CEO. But by February 2011, Ray Lane was already plotting behind his back to get rid of him.

And now Ray Lane — loyal friend, and man of integrity — is angry at critics who question the judgment of the HP board of directors and suggest these folks are perhaps not the best and brightest in the business world.

This after they’ve just hired a new CEO from among their own ranks without conducting a job search because they didn’t think it was necessary and anyway time’s a-wasting and they need to fill that CEO job right away because this is, after all, the world’s largest technology company, one that does nearly $130 billion a year in revenue, and so why not just pick a CEO from whoever’s sitting in the room with you?

Of course, according to Ray Lane, Meg Whitman is an amazing talent who is ideally suited to run HP and has all the qualifications for the job and Ray Lane just totally thinks the world of her. Today.

Two thoughts:

1. Watch your back, Meg Whitman.

2. Stay classy, Ray Lane.

End of updates

HP Reports Third Quarter 2011 Results and Initiates Company Transformation [Aug 18, 2011]

HP unveiled the details of a plan to accelerate the strategy introduced in March. The plan introduced today will:

  • Move HP into higher value, higher margin growth categories
  • Sharpen HP’s focus on its strategic priorities of cloud, solutions and software with an emphasis on enterprise, commercial and government markets
  • Increase investment in innovation to drive differentiation

As part of the transformation, HP announced that its board of directors has authorized the exploration of strategic alternatives for the company’s Personal Systems Group. HP will consider a broad range of options that may include, among others, a full or partial separation of PSG from HP through a spin-off or other transaction. (See accompanying press release.)

HP will discontinue operations for webOS devices, specifically the TouchPad and webOS phones. The devices have not met internal milestones and financial targets. HP will continue to explore options to optimize the value of webOS software going forward.

Taiwan panel makers face challenges over HP’s PC spin-off plan [Aug 22, 2011]

Hewlett-Packard’s (HP) LCD panel suppliers and contract manufacturers are bracing for changes to their partnerships with the US client in the wake of its plan to separate its PC business, according to industry sources.

The extent of changes remains uncertain at this point, but many Taiwan companies could be seriously hit if HP sells the PC business to Samsung Electronics, the sources said. Rumors have been circulated since first-quarter 2011 that HP has contacted Samsung about selling the PC business to the Korea-based firm, the sources from Taiwan’s supply chain added.

Taiwan’s Chimei Innolux (CMI) and AU Optronics (AUO), both of whom are Samsung’s major competitors in the panel market, would see unimaginable impacts on their supplies to HP, the source said, adding that panel makers in Taiwan are already facing a difficult time due to sliding sales from large-size panels amid weakened TV demand.

As for HP’s PC manufacturers, including Quanta, Foxconn Electronics (Hon Hai Precision Industry) and Inventec, their partnerships with the client could also be affected. Although HP’s orders for 2012 have already been set, changes could still be made if Samsung takes over the PC business, the sources said.

Samsung reportedly contacted Taiwan OEMs for evaluating notebook outsourcing [Aug 23, 2011]

Korea-based notebook brand vendor Samsung Electronics has reportedly contacted Taiwan-based notebook makers Quanta Computer, Compal Electronics and Pegatron Technology in August to evaluate the possibility of outsourcing notebook orders, according to sources from upstream supply chain, which added that there might be a result soon and Samsung may outsource a small volume of orders to these players.

The sources added that Samsung’s actions seem like it is already in preparation to take up Hewlett-Packard’s (HP’s) PC business.

The sources pointed out that Samsung’s notebooks are all manufactured at its plants in China, although the company had made contacted Taiwan-based notebook makers several times about outsourcing orders before, there was no result. However, Samsung, earlier this month, invited Quanta, Compal and Pegatron to its headquarters in South Korea with a rather cautious attitude, which the sources believe was an indication that Samsung might be already in preparation for expanding its business.

The sources pointed that the Taiwan’s notebook OEM industry’s production efficiency and cost control is currently unmatched worldwide; therefore, if Samsung takes over HP’s PC department, HP’s over 40 million PC shipment volume will still need to depend on Taiwan OEMs. However, related suppliers of components such as panel, memory and battery may be affected as Samsung has a rather strong vertical integration supply chain.

Within HP’s 40 million units of PC orders in 2011, Quanta will ship 20 million units with Foxconn Electronics (Hon Hai Precision Industry) to ship eight million units, Inventec, seven million units, Wistron, 3-4 million units and Compal, two million units.

The sources pointed out that if HP’s PC business is sold to other brand players, makers such as Quanta, Foxconn and Inventec are expected to see the most impact as they have higher order proportions with HP, while Wistron and Compal are expected to benefit.

Commenting on the event, Quanta pointed out that since the information is still limited, the company can only monitor the outcome carefully; however, since the new PC orders from HP for 2012 are all already set, it is unlikely to have significant changes. However, if Samsung takes down HP’s 40 million units of PC shipments and with Samsung’s own 10 million units, the company will need to ship 50-60 million units totally in one year and will definitely need to find OEM partners as Samsung itself may have difficulty to make all these orders, Quanta noted.

However, Quanta will continue to work on cloud computing and the related products in the future to increase its non-notebook business’ contribution.

Meanwhile, Inventec pointed out that HP’s announcement seems like is for testing the market’s reaction and believes that whether HP will sell the business will still depend on the market’s feedbacks. In addition, since HP is given up its PC business because of the weak profitability of consumer notebooks, Inventec, which is manufacturing mainly HP’s enterprise notebooks, expects to only see a limited impact from the event.

HP PC spin-off plan may cause fierce PC price competition in 4Q11 [Aug 23, 2011]

Hewlett-Packard’s (HP’s) plan of spin off its PC business has already caused a great impact to the PC industry and with the company reportedly already started working on plans to reduce employee numbers and tighten up resources, sources from PC players expect HP will turn aggressive clearing its inventory in the fourth quarter and create fierce price competition.

Sources from the upstream supply chain pointed out that HP stepping out of the PC market may cause significant drops in market confidence for the PC industry since the action is an indication of HP’s pessimistic attitude toward the industry’s future and the pessimistic atmosphere will only increase in the future.

The sources pointed out that HP’s price competition in the fourth quarter will be the most seriously impact toward its competitors for the short term, as for the long term, things such as which player that will take up HP’s PC business, changes in the supply chain and market ranking will all greatly affect notebook players in the future.

Acer already adopting notebook price cuts in the second quarter to clear its inventory in Europe and indirectly forcing its competitors to join the competition. If HP starts another price competition in the fourth quarter, notebook players’ product average selling price (ASP) may drop even further and relatively damage their gross margin.

HP: Down 20%; Now Officially Hated By Almost Everyone [Forbes, Aug 19, 2011]

Hewlett-Packard shares are down sharply Friday after the company’s flurry of news yesterday, which included an $11 billion deal to buy Autonomy, the decision to spin the PC business, the shut down of the WebOS hardware operations, in-line July quarter results and a dark forecast for the October quarter and beyond.

Today alone, the company has lost more than $12 billion in market value.

To say yesterday’s news has not been well received would be a substantial understatement. At least a half dozen analyst cut their ratings on the stock this morning, and few others had anything nice to say about the near-term prospects for the company.

One of the most depressing aspects of the story this morning is that the market already seems to be souring on the leadership of new CEO Leo Apotheker. The general Street view is that the company is doing too much at once here; that the Autonomy deal is ill-timed and expensive; and that the company should have taken a more decisive action on the PC unit, rather than shopping it around in a process the company expects to take a year or more. It’s also astonishing (or on second, thought, predictable) that little more than a month after launching the first WebOS tablet and the first phones following the acquisition of Palm, it has already decided to stop selling them. Imagine the dollars they could have saved had they figured out months ago what the world already knew: that their chances of denting either the tablet or smart phone market were somewhere between slim and none.

Is this Leo’s fault? Or Mark Hurd’s fault? Or Carly Fiorina’s fault? It doesn’t matter. What matter is that the once might Hewlett-Packard, the world’s largest PC company, and one of the globe’s most wide-ranging technology companies, is badly leaking, and taking on water. Let’s hope it doesn’t sink.

Update: Did The Market Get It Wrong About Hewlett-Packard? [by Todd Ganos on Forbes, Aug 20, 2011]

Hewlett-Packard has announced that it will either spin off or sell its PC and mobile computing business units. After this announcement, the market took HP’s stock price down 20 percent. My question is: did the market get it wrong about Hewlett-Packard?

IDC and other tech industry observers will note that while Apple has roughly 15 percent of market share of unit sales of personal computers, Apple has roughly 90 percent of all earnings created by sales of personal computers. Apple has purposefully avoided the low-margin commoditized segments of the personal computer market. The same can said about the mobile computing segments.

Renowned management theorist Peter Drucker said that only two things matter in a company: innovation and marketing; everything else was a (commoditized) expense. Innovation provides for differentiate products and services; marketing conveys the value of that differentiation.

Without a clear sense of product differentiation in the personal computer and mobile computing segments, products will be seen as commoditized. One should expect few profits without innovation and differentiation.

So, was HP’s decision a good one? I would say yes. Capital that is currently allocated to these low-margin segments is a waste. Redeploying such capital seems smart. Now, what about HP’s purchase of Palm. Yes, it’s wasted money. But, it’s a sunk cost. HP’s management must look forward not back. It’s about admitting that they tried something, it didn’t work, now they’re moving on. With HP selling at half of its 52-week high, it seems to be a buy.

Note: There is no exclusion now in cloud client devices becoming commodities. The latest proof of that is the Huawei’s IDEOS U8150 smartphone for US$86 in Kenya: 350,000 units sold in 8 months [Aug 17, 2011].
End of update

Now only one question remains: Why Autonomy is a smart buy for HP [Aug 18, 2011]

I’ve been fascinated by Autonomy, Britain’s largest software company, for years. Those who vaguely recall the name tend to associate it with the company’s knowledge management software of a decade ago. Or more recently, they may think of the  Aurasma iPhone application released this year, which recognizes images (such as movie posters) in the real world and swaps in videos for those images in real time.

The latter technology points to the company’s core intellectual property: so-called meaning-based recognition. Autonomy excels at enterprise search and language recognition using Bayesian techniques originally developed by the company’s eccentric yet charismatic CEO Mike Lynch. The core of Autonomy’s business is in applying meaning-based recognition to identify compliance-sensitive documents and classify them for archiving, where they can be searched using the same Bayesian methods.

A little-known fact is that the company operates one of the world’s largest public clouds, containing petabytes of its customers’ compliance-sensitive material. Earlier this year, IDC identified Autonomy as the fastest-growing search and discovery vendor — and Autonomy doubled down in the space when it announced its intent to buy Iron Mountain’s digital services business in May.

Given Autonomy’s unique intellectual property and its leadership in an area strategic to the next phase of computing, I’ve wondered for years why the company remained independent. A company that has enjoyed major success in enterprise search and compliance — and a big cloud business to boot — helps forward HP’s strategic direction, as outlined by CEO Léo Apotheker shortly after he took the reins at HP.

What maybe even more important, however, is how that technology might be leveraged by HP in enhancing the way humans interact with computers. The push on that frontier, most people would agree, has proceeded slower than anticipated; HAL 9000 still seems a long way off. To me, Autonomy’s meaning-based recognition technology has always seemed to have limitless possibility — as the whizzy Aurasma technology amply illustrates. HP is making a very smart buy.

This article, “Why Autonomy is a smart buy for HP,” originally appeared at InfoWorld.com. Read more of Eric Knorr’s
Modernizing IT blog
, and for the latest business technology news, follow InfoWorld on Twitter.

About Autonomy (at the end of press releases):

Autonomy Corporation plc (LSE: AU. or AU.L), a global leader in infrastructure software for the enterprise, spearheads the Meaning Based Computing movement. IDC recently recognized Autonomy as having the largest market share and fastest growth in the worldwide search and discovery market. Autonomy’s technology allows computers to harness the full richness of human information, forming a conceptual and contextual understanding of any piece of electronic data, including unstructured information, such as text, email, web pages, voice, or video. Autonomy’s software powers the full spectrum of mission-critical enterprise applications including pan-enterprise search, customer interaction solutions, information governance, end-to-end eDiscovery, records management, archiving, business process management, web content management, web optimization, rich media management and video and audio analysis.

Autonomy’s customer base is comprised of more than 20,000 global companies, law firms and federal agencies including: AOL, BAE Systems, BBC, Bloomberg, Boeing, Citigroup, Coca Cola, Deutsche Bank, DLA Piper, Ericsson, FedEx, Ford, GlaxoSmithKline, Lloyds Banking Group, NASA, Nestlé, the New York Stock Exchange, Reuters, Shell, Tesco, T-Mobile, the U.S. Department of Energy, the U.S. Department of Homeland Security and the U.S. Securities and Exchange Commission. More than 400 companies OEM Autonomy technology, including Symantec, Citrix, HP, Novell, Oracle, Sybase and TIBCO. The company has offices worldwide. Please visit www.autonomy.com to find out more.

More:
Autonomy Press Fact Sheet [Oct 15, 2009]
Autonomy Technology Overview [Autonomy, PDF, Sept 28, 2009]
Autonomy’s Technology — A Different Approach [Autonomy, Aug 20, 2008]

More than 80% of all data in an enterprise is unstructured information. This encompasses telephone conversations, voicemails, emails, electronic documents, paper documents, images, web pages, video and hundreds of other formats. Unfortunately, attempts to leverage this immense and strategic resource often fail because many businesses lack the requisite technology to understand and effectively utilize content that resides outside the scope of structured databases.

Similarly, unstructured processes are equally unwieldy yet comprise the bulk of business operations. Current trends anticipate the rapid proliferation of rich media, widespread adoption of VOIP, growing use of IPTV and increased scrutiny of white-collar crimes. This overwhelming growth demands an automated solution that can effectively manage an unstructured digital morass.

These concerns necessitate an information infrastructure platform that addresses all classes of information in a manner analogous to well established methods for structured databases. Akin to the Relational Database Management System (RDBMS) that revolutionized the computing industry in the 1960s, this innovative platform enabled computers to process not only structured data, but also vast amounts of semi-structured and unstructured information using a global relational index.

Autonomy’s ability to process all forms of digital information on a single platform offers a unique solution to a growing number of applications and devices that are increasingly dependent on utilizing unstructured information. Autonomy employs a unique combination of technologies to enable computers to form a contextual understanding of all digital content, as well as understand people’s interaction with the data. Autonomy’s technology eliminates the traditionally manual and costly operation of processing and analyzing information by performing these functions automatically and in real-time. This represents substantial savings for every type of organization and industry and is driving the accelerated adoption of Autonomy’s technology across a diverse range of vertical markets.

Investors — An Introduction to Autonomy [Jan 29, 2010]

Summary

  • Previously computers could only process information if it was organised in rows and columns, or “structured”
  • The amount of unstructured information such as email, instant messaging and video is growing exponentially so that it now exceeds structured data 4:1
  • This is the biggest change in the IT industry to date because it is the first major change to the information rather than the technology
  • Autonomy’s technology understands the meaning of all unstructured information and automates tasks that could only be done manually before
  • Over 20,000 global companies rely on Autonomy’s technology today
  • A pure software business model has allowed us to achieve a 5 year EPS CAGR of 73%

Autonomy’s Products

In Autonomy’s fifteen year history our fundamental aim has not changed: computers should map to our human world and solve our problems, rather than the other way around. Autonomy has developed a fundamental piece of technology that allows computers to understand the meaning of unstructured information and process it automatically. That technology is the Intelligent Data Operating Layer (IDOL).

The proliferation of unstructured information is occurring in every industry from manufacturing to financial services, and so the IDOL platform is a truly horizontal technology that is used across every vertical.

Business Model

Indirect

Autonomy has over 400 Value Added Resellers (VARs) such as Accenture, IBM Global Services, Cap Gemini, HP and Wipro. Around 80% of Autonomy’s licence revenues come from this channel. Autonomy has an elite team of partner managers who attend occasional client meetings and ensure that customers receive the appropriate level of service, but these partners offer domain specific expertise and a global presence which allows Autonomy to run an incredibly efficient sales operation.

OEMs

Autonomy has over 400 Original Equipment Manufacturer (OEM) relationships with other major software vendors that build our technology into their products. These OEMs span every software sector from CRM to Product Lifecycle Management software. An OEM pays an upfront fee and then writes its new product which can take up to two years depending on its product roadmap and release cycle. Once the product is launched they pay a royalty stream of around 3 percent of product sales to Autonomy. This we would expect to expand overtime as OEM partners embed more IDOL functionality in subsequent product releases.

Licence

Customers who purchase a licence for Autonomy’s software initially pay an Average Selling Price (ASP) of around $400,000. A typical initial contract will likely include four of Autonomy’s 500 functions and around four connectors. The pricing model is based on three drivers of value: the number of users, the number of functions / connectors, and the amount of information being processed – any two will be prevalent in a particular use case. For example, in intelligence processing type applications it will be the amount of data rather than number of users that is the dominant factor, but in a corporate environment for a knowledge portal it may well be the large number of users that determines the pricing. In addition to the upfront licence payment these customers also pay around 15 percent support and maintenance, which is due annually.

SaaS and Hosted

Autonomy also operates Software-as-a-Service (SaaS) and hosted models, where the solution is run on hardware owned by Autonomy in one of our data centres. In fact, Autonomy runs the largest managed archive in the world at over 17 Petabytes of data.

Appliance

Currently a small part of the business focused on quick time-to-value and high return. Where customers have an urgent need to deploy IDOL, either for regulatory or commercial imperatives, we are able to provide a pre-installed licence on appropriate hardware to start generating an immediate return. The value of these solutions is attributable almost entirely to the functions offered by the licence, so although there are some hardware costs involved, the margin profile is not widely dissimilar to our traditional licence business.

Financial Model

Autonomy is one of the very rare examples of a pure software model. Many software companies have a large percentage of revenues that stems from professional services, because they have to do a lot of customisation work on the product for every single implementation. In contrast, Autonomy ships a standard product that requires very little tailoring, with the necessary implementation work carried out by approved partners such as IBM Global Services, Accenture and others. This means that after the cost base has been covered, for every extra dollar of revenue that comes in, you simply take off nine cents to get to the gross margin and then a further ten cents which is paid in commissions to our partner managers. That leaves approximately 80 cents which falls straight through to the bottom line. What this offers is a business model with a proven record of strong operating leverage and that is expected to continue to deliver industry leading operating margins and revenue to cash conversion.

Autonomy’s Technology — Understanding Meaning: An Evolution [Autonomy, June 26, 2008]

Evolution of Search

Autonomy Search Solutions

From the time of the very first computers, their inability to process human-friendly, “unstructured” information has posed a considerable challenge. The modern IT industry was founded on the principle that, for example, if the number in “Column 3” goes to zero, the computer will automatically order more stock for the warehouse – in other words, the position of a piece of information tells the computer what to do with it – and a tremendous amount of effort has been poured into sorting and distilling unstructured information into tidy rows and columns.

Increasingly, structuring information in this way does not represent a viable solution, not only because of the incredible amount of manual effort required but because by organizing information in this way, its richness and subtleties are lost. Consequently, attention has turned to finding alternative, more intelligent solutions to the problem of unstructured information and the journey towards integrated MBC began…

Keyword Search

Because computers were unable to understand the meaning of information, the seemingly obvious alternative was to simply search it in order to locate any keywords relevant to the desired subject. The problem with this approach is that the computer has no way of identifying what a given keyword means, and therefore cannot process the information afterwards. For example, if a user types in the letters “D-O-G” the computer has no concept of what that word means; it will simply identify all of the documents which contain that combination of letters, which might produce a list of results thousands of pages long.

Keyword Search +

In order to improve the results from straight-forward keyword searches, the technique was enhanced by adding a series of arbitrary rules so that the most relevant results would appear at the top of the list. For example, if the search term appears in the title of a document, five points are added to that result, and if it appears three times within the document, one point. This works to a certain extent but the important issue is that there is still no understanding of what a “D-O-G” is, or does. In addition, the rules have to be modified manually and become very costly to maintain every time a subject develops.

PageRank

On the Internet there is a simple trick to get around this problem because, in many cases, the most popular information is also the most relevant. The importance or popularity of a Web page is approximated by counting the number of other pages that are linked to it, and by how frequently those pages are viewed by other users. This works quite well on the Internet but in the enterprise it is doomed to failure. Firstly, there are no native links between information in the enterprise. Secondly, if a user happens to be an expert, perhaps in the field of gallium arsenide laser diodes, there may be no one else interested in the subject, but it is still imperative that they find relevant information.

Federated Search

As a result of new regulatory drivers such as the FRCP, enterprises need to be able to guarantee that a search has covered absolutely every piece of relevant information across potentially hundreds of different repositories throughout the enterprise. Most search engines are not actually capable of doing this so they ask the original repositories to perform the search – a process known as federated search.

Federated search is often advertised as an asset. However, it creates significant problems because it generates vast increases in network traffic. Every time the user enters a query, each and every repository has to do a search, so a repository that previously ran a search perhaps 0.01 times per user per day, starts to glow white-hot. More importantly, all of the results are searched using different algorithms which means that all of their relevance rankings are different and incompatible when compiling a results list. In addition, most of the underlying search algorithms used in the repositories are not compliant with the new FRCP. Consequently, federated search is not compatible with a pan-enterprise platform.

All of the approaches described up to this point fit squarely into the mid-enterprise search market. A technology which is limited to these capabilities is not suitable for a true pan-enterprise deployment, for reasons that will now become clear.

Conceptual Search

A critical leap forward came with the ability to actually “understand” the idea behind a given phrase, and retrieve information which is conceptually related, even when a particular keyword is not used. So for example, if the user types in the letters “D-O-G”, a conceptual search engine will retrieve all the information conceptually related to but not confined to the word “D-O-G”, perhaps information about a “hound” as well as “walks” and different breeds of dog, because it understands the idea represented by the word. This is incredibly powerful because critical information is often missed because users do not always use the same search terms.

Secure Search

Security is absolutely paramount to the enterprise and the challenge this poses is staggeringly complex, from protecting the enterprise’s intellectual property from unauthorized access, to ensuring internal compliance with an ever-growing list of regulatory requirements. Most users are not permitted to view most documents or even be aware that they exist. Typically, around 1/1000 documents should be available to each user and access privileges must be specific to each of the many underlying repositories in the enterprise. Achieving air-tight security without significant performance degradation is a considerable challenge.

Legal Search

In order to scale without impeding performance, some technologies fail to search each document in its entirety. This prevents users from retrieving valuable information and it exposes the enterprise to significant compliance risk. Such technologies begin to calculate the relevance of each document at indexing time; however, if at the beginning of the calculation a particular result appears to be irrelevant, the engine will stop calculating, effectively assuming the result is not relevant without reading all the way through. Consequently, a relevant snippet of information on the last page of a hundred page report could be overlooked and the legal consequences could be absolutely catastrophic. In fact, the company CEO could go to jail because the search failed to retrieve all of the information required by the court.

Audio and Video Search

The full potential of multimedia content is often not utilized due to the fact that it has traditionally taken considerable manual involvement to process. Consequently, intelligence lies dormant in resources such as recorded meetings, training videos and broadcast content. True Pan-Enterprise Search technology automatically captures, encodes and indexes television, video and audio content from any source and provides users with the ability to search this with pinpoint accuracy and treat rich media content in the same way as more traditional forms of information.

Categorize, Alert and Profile

When computers “understand” information, they can start to automatically process it and begin to bring information to the user rather than the other way round. For example, through forming an understanding, computers can automatically create taxonomies, alert users to new and relevant information in real-time or automatically profile an individual’s interests based on what they read and write, offering them interesting information without the need to search or connect with similar people.

Clustering, Scene Detection, Speaker Identification and Sentiment Analysis

Understanding information allows computers to cluster information, identifying inherent themes or clusters of conceptually similar information. In addition, using this approach it is possible to detect irregularities in everyday scenes for security purposes, identify well-known speakers in broadcast media and analyze conversations to detect positive or negative sentiment.

Integrated Meaning Based Computing

In examining the different approaches to the challenge of unstructured information, it becomes clear that the solution does not boil down to plain search. It is only through understanding the meaning of ALL information that computers are able to automatically process it and provide users with the ability to handle and maximize the value of this rich resource. MBC addresses the full range of information challenges and consequently forms the central requirement of major enterprise deployments all over the world.

More information on HP Strategy

HP Sets Strategy to Lead in Connected World with Services, Solutions and Technologies [March 14, 2011]

The convergence of cloud computing and connectivity is fundamentally changing how IT is delivered and how information is consumed. Powerful trends like consumerization, cloud computing and connectivity are redefining the way people live, businesses operate and the world works. Traditional on-premise, proprietary computing resources are gradually being complemented and even replaced by the massive, agile and open computing resources of the cloud. Meanwhile, the cloud is combining with mobility to create ubiquitous connectivity.

In HP’s view, a hybrid environment that combines the best of traditional environments with private and public clouds will be the prevailing model for many large enterprises for a long time. With its leading services portfolio, HP is well positioned to be the trusted partner of customers as they move from the traditional to the hybrid world. [HP Chief Executive Officer Léo] Apotheker committed to continue enhancing HP’s offerings across its broad hardware, software and services portfolio to meet evolving customer demands while also leveraging its core strengths to develop the cloud- and connectivity-based solutions of the future to meet the needs of consumers, small and midsize companies and large enterprises. This includes becoming a leading provider of cloud-based platform services.

In his presentation, Apotheker examined the impact of industry trends on users and businesses, and how those trends can best be met through HP’s portfolio, core businesses and scale. Of note in the speech:

  • HP announced it intends to leverage its position as a leading provider of cloud technology to develop a portfolio of cloud services from infrastructure to platform services. HP also signaled it plans to develop and run the industry’s first open cloud marketplace that will combine a secure, scalable and trusted consumer app store and an enterprise application and services catalog.
  • HP intends to build webOS into a leading connectivity platform. As the world’s No. 1 maker of PCs and printers, HP has the potential to deliver 100 million webOS-enabled devices a yearinto the marketplace, and HP plans to use that scale along with leading development tools to build a robust developer community that is eager to access every segment of the market and every corner of the globe.
  • At the event, highlighting an increasing focus to bring innovation to market faster, HP demonstrated a new “big data” appliance, leveraging the unmatched performance of HP computing power mated with real-time, high-speed analytics from Vertica Systems, which HP recently announced its agreement to acquire. HP expects to close the acquisition in its second fiscal quarter and have the HP-branded appliance ready for market immediately thereafter. The proposed HP Vertica solution will offer a choice of delivery options – from appliance, to software, and in the cloud.

Strategic priorities

HP’s strategy will be driven across a multitude of initiatives, focused on three strategic areas:

Cloud: HP plans to build a full cloud stack and help transition customers to hybrid cloud environments. HP intends to leverage its scale, reliability and security in its current hardware, software and services offerings. HP also plans to grow its higher-value services that offer greater strategic value.

Apotheker today unveiled the company’s plans to build an open applications marketplace that integrates consumer, enterprise and developer services. The platform will support multiple languages and will be open to third-parties. HP will vet applications for security and interoperability to facilitate an environment that is both trusted and open. A device-aware HP cloud will configure and send the appropriate services to the device that the customer is using, and connected devices will intuitively access services the customer needs.

Connectivity: HP also intends to be a leader in the area of connectivity. HP already has a globally distributed installed base in both the consumer and enterprise, and ships two printers and PCs a second, which will be webOS enabled– this huge, growing installed base of devices provides enormous opportunity upon which to build HP-, customer- and ecosystem-driven innovation. HP and its ecosystem of partners will continue to provide context-aware experiences for consumers, SMBs and large enterprises with secure information creation, digitization, transformation and consumption — anytime, anywhere.

Software: Through a build, buy and partner approach, HP intends to continue to enhance its leading management and security portfolio. Using that as a foundation, the company plans to address real-time analytics for “Big Data,” which is the combination of structured and the much faster growing unstructured data set. Upon completion, HP’s acquisition of Vertica will provide an important asset in this area. HP’s digitization offering also provides important information management capabilities that can be verticalized for specific industries. HP will continue to invest in leading-edge technologies and services that go beyond today’s limited point solutions to protect the modern enterprise and provide the security and information backbone that enterprises rely on for visibility and insight across distributed infrastructures and new hybrid environments.

In addition, Apotheker said HP will continue to build upon its financial strength, with a focus on performance that is expected to allow the company to expand into higher-value offerings, grow share of wallet by creating greater strategic value for customers, deliver on the power of the full HP portfolio and, therefore, feed the company’s core businesses. The focus on performance will come through a program focusing on growth, operational excellence and quality.

HP to Evaluate Strategic Alternatives for Personal Systems Group [Aug 18, 2011]

HP today announced that its board of directors has authorizedthe evaluation of strategic alternatives for its Personal Systems Group (PSG), including the exploration of the separation of its PC business into a separate company through a spin-off or other transaction.

PSG has a proud history of innovation and technological leadership as well as a strong operating track record and industry-leading profitability. PSG is the leading manufacturer of personal computers in the world and had annual revenues of approximately $41 billion in fiscal year 2010. PSG enjoys leading global market positions in consumer and commercial PCs.

HP is implementing a plan to fundamentally transform the company. An important component of the plan is focusing its investments, resources and management attention to drive higher value solutions to enterprise, small and midsize business and public sector customers. HP believes that the exploration of alternatives for PSG will help the company accomplish its strategic goals and pursue profitable growth and enhanced shareholder value. A post-transaction HP would continue to help its customers manage the information explosion and address their most critical needs through a portfolio that spans printing, software, services, servers, storage and networking.

“The exploration of alternatives for PSG demonstrates our commitment to enhancing shareholder value and sharpening our strategic and financial focus,” said Léo Apotheker, HP president and chief executive officer. “In March we outlined a strategy for HP, built on cloud, solutions and software to address the changing requirements of our customers, shaped heavily by secular market trends that are redefining how technology is consumed and deployed. Since then, we have observed the acceleration of these market trends, which has led us to evaluate additional steps to transform HP to meet emerging opportunities. We believe the acquisition of Autonomy, combined with the exploration of alternatives for PSG, would allow HP to more effectively compete and better execute its focused strategy.”

The personal computing market is quickly evolving with new form factors and application ecosystems. Given these realities, HP believes it is in the best interests of the company and its shareholders to explore ways for PSG to position itself to address these rapid changes and maintain its technological and market leadership positions.

“We believe exploring alternatives for PSG could enhance its performance, allow it to more effectively compete and provide greater value for HP shareholders,” said Apotheker. “PSG is a world-class scale business with a leading market share position and a highly effective supply chain and broad reach and go-to-market capabilities. We believe there are alternatives that could afford PSG more autonomy and flexibility to make strategic investment decisions to better position the business for its customers, partners and employees.”

Microsoft on five key technology areas and Windows 8 –UPDATED [Dec 15, 2012] with full content up to delivery and change of command

After this update there are three detailed sections in the post:

  1. Julie Larson-Green’s and her team journey to build the new Windows 8 and Windows Live experience and getting to the top of the whole product group
  2. The follow-up posts to the original May 2011 one
  3. The original May 2011 post, which described the five key technology areas for the Windows 8 journey which Microsoft earlier (in H2 CY2009]
    – identified to transform the industry over the next few years, and
    – was committed to investing and innovating and leading

    These were:

    1. Natural user interface
    2. Natural language
    3. HTML and JavaScript
    4. Chip and form factors
    5. The cloud

As the end-result of that effort we had delivery shown in Microsoft Windows 8 – Launch Event Keynote Highlights [HD] [BuildingWindows YouTube channel, Oct 28, 2012]

Steven Sinofsky, President, Windows from [0:01] to [1:42]; Julie Larson Green, Corporate Vice President, Windows Program Management and Michael Angiulo, Corporate Vice President, Windows Planning, Hardware & PC Ecosystem [1:49] to [4:28]; Steve Ballmer, CEO from [4:30] to [6:43].

Then came:
Steven Sinofsky, ex Microsoft: The victim of an extremely complex web of the “western world” high-tech interests [this same ‘Experiencing the Cloud’ blog, Nov 13-20, 2012]
resulting also in Julie Larson Green’s promotion to the top job of leading all Windows software and hardware engineering, and in her membership in the Senior Leadership Team of Microsoft.

All this during quite a turbulent year at Microsoft, with quite a lot at stake, as shown in:
2012: A Year of Microsoft Milestones [Microsoft YouTube channel, Dec 12, 2012]

From Windows 8 to Surface to ‘Halo 4,’ 2012 was a momentous year for Microsoft. See how Microsoft is building its devices and services foundation for the year to come.

Going into the detailed sections below (including the linked posts in the second section) you will be able to judge for yourself how much Microsoft would be able to transform the ICT industry over the next few years. All this is, certainly, in addition to your own experience with Windows 8 on a proper touch device. Your own experience should also last as long as from two days to two weeks depending on how deep you are involved in the old way of doing things with mouse and keyboard, as well your degree of resistance to change.


1. Julie Larson-Green’s and her team journey
to build the new Windows 8 and Windows Live experience
and getting to the top of the whole product group

Update: When she started the journey:
Interview with Julie Larson-Green about Office 2007 and Windows 7 [BryZad YouTube channel, Nov 21, 2009]

Her Microsoft Office achievement is well described in the description of her 2008 Outstanding Technical Leadership award:

In revamping the interface of Microsoft Office 2007, Larson-Green effected a paradigm shift in one of the company’s most successful products.
“At first, no one wanted to change Office dramatically,” says Julie Larson-Green, who was tasked with overseeing a reimagining of the product’s end-user interaction and overall experience in the fall of 2003. Larson-Green’s leadership of Microsoft Office 2007’s redesign, the most radical revamp in the product’s history, required immense courage and conviction, to which this award attests.
A specialist in user-interface design, Larson-Green began working with Office in 1997, when she program-managed FrontPage. She subsequently helmed UI design for Office XP and Office 2003, which had evolved into a large organization of carefully negotiated compromises among the application suite’s various programs. Although Office’s great success was based on customer familiarity, the Customer Experience Improvement Program was indicating that users, while basically happy with the product, were increasingly either unaware of (possibly redundant) functions among Office’s different programs or frustrated by the amount of training necessary to use an astonishingly complex set of commands, dialogs, and interaction modes.
After deciding that Office needed to be made easier to use, Larson-Green’s team arrived at the elegant solution of the browsable Ribbon (or Office Fluent user interface) and its contextual cousins that united the product’s common capabilities and ease of experimentation. “The breakthrough,” Larson-Green says, “arrived with contextualizing the user interface and realizing that all of the product’s features didn’t have to be present all the time.”
SELLING THE REDESIGN
As development of Office 2007 proceeded, Larson-Green was confronted with the equally formidable task of selling the redesign across Office’s various programs. “Our biggest challenge,” she says, “was convincing people that we had an idea that would work.” Heavily invested in the earlier version, the Word, Excel, Outlook, and other organizations were initially reluctant to relegate control to an umbrella design team. Even more significant, Larson-Green had decided not to compromise the integrity of Office 2007 with the safety net of a “classic mode.”
It’s difficult to change the direction of a large organization at the best of times. It’s even more difficult when the goal is still incomplete. Larson-Green’s ability to argue her vision without necessarily being able to address myriad objections in detail is a remarkable trait in a data-driven culture such as Microsoft’s. One by one, however, the suite’s principals bought into the design as it was being tested and fleshed out.
Office 2007 shipped to nearly universal critical acclaim in January 2007, and Larson-Green was promoted to corporate vice president of program management for the Windows Experience. As with Office 2007, she plans to identify and solve customer problems, which will in turn drive a new design and its subsequent engineering. “In the old world,” she notes, “coding would start and design would kind of evolve with the coding.”
COLLABORATIVE EFFORTS
Flattered by her nomination for the Outstanding Technical Leadership Award, Larson-Green admits to shock at winning. “I was very pleased,” she says, “but also kind of embarrassed. I may have been the ringleader, but I couldn’t have done it without a lot of help from a lot of people.” She cites principal Office User Experience Team Program Manager Jensen Harris, Product Design Manager Brad Weed, General Manager Dave Barthol, and Test Manager Sean Adridge as key collaborators.
As for the prize, Larson-Green will treat its dispensation as a family affair. “Unless we all agree on one, we’re going to split the award and each pick a charity,” she says. “My seven-year-old son has already decided he wants to do something with animals. My fifteen-year-old daughter wants to do something with children. And my economist husband is doing all the research on how much money goes to programs versus administration.”
View Larson-Green’s official press profile.

Update: When she delivered:
Windows 8 Launch Live Event Part 1 – 25/10/2012 [LiveSports TechNews YouTube channel, Oct 25, 2012]

Windows 8 Launch Live Event Part 2 – 25/10/2012 [LiveSports TechNews YouTube channel, Oct 25, 2012]

After that an Interview with Microsoft’s Windows Program head, Julie Larson-Green [VentureBeat YouTube channel, Oct 25, 2012]

 

Update: before the promotion on Nov 12, 2012 to lead all Windows software and hardware engineering, and becoming member of the Senior Leadership Team of Microsoft, her official corporate biography [Microsoft, Oct 25, 2012] was as follows:

As corporate vice president of program management for Windows at Microsoft Corp., Julie Larson-Green oversees the design and delivery of the Windows operating system. Leading a team of technical engineers, her responsibilities include program management, design research and development of all international releases for Windows 8.
Larson-Green joined Microsoft in 1993 and has focused on technical design and development throughout her career. As a program manager in Development Tools and Languages, she was instrumental in several releases of Visual C++ for 32-bit operating systems and led the development of Microsoft’s first customizable integrated development environment for Windows. Moving to the Windows team, she was responsible for the Internet Explorer 3.0 and Internet Explorer 4.0 user experiences, including features related to the Web-integrated Windows desktop.
Continuing her focus on end-user software, Larson-Green joined the Office team in 1997 and led program management for Microsoft SharePoint and Microsoft FrontPage, including the early work in information worker servers. More recently, she has been responsible for leading the user interface design for Microsoft Office XP, Microsoft Office 2003 and the 2007 Microsoft Office system, which was lauded for its innovative reinvention of the user experience for productivity software. Before Windows 8, Larson-Green served as corporate vice president of Windows Experience for Windows 7, charged with leading the design and development of the Windows 7 OS.
Before joining Microsoft, Larson-Green was a senior development engineer at a Seattle-based company that created leading desktop publishing software. She has a master’s degree in software engineering from Seattle University and a bachelor’s degree in business administration from Western Washington University. A native of Washington state, she lives there with her husband, who is a university professor, and her two children.

This time she had her earlier key collaborator, Jensen Harris again to lead the program management of the user experience. Watch Harris’ presentation about The Story of Windows 8 [keynote on the UX Week, Aug 21, 2012, published on vimeo on Oct 25, 2012] as it is extremely important to the whole story:

UX Week 2012 | Jensen Harris | The Story of Windows 8 from Adaptive Path on Vimeo.

… [26:04] David Pierce said [in The Verge that] the Start Screen [of Windows 8] feels like a house made out of the Internet

The 5 Microsoft (previously Metro) design [style] principles he is talking about

  1. Do more with less, i.e. “fierce reductionism for every piece of UI”
  2. Authentically digital, i.e. “skeumorphism … removing decoration, ornamentation in a ‘Bauhaus‘ style … content over chrome … as in the [3d party] my History Digest application … icons reimagined as tiles”
  3. Pride in craftsmanship, i.e. “caring about every detail … getting details perfect … typographic grid underlying everything on the screen”
  4. Be fast and fluid, i.e. “… feel broadcast TV quality … as in the [3d party] Cocktail Flow application …”

  5. Win as one, i.e. “… have a product feel as designed by one person …”

With the goal of having one device for consumption and productivity

“New Microsoft led by principled design” as the result of all that 

About

Jensen Harris is Director of Program Management for the Windows User Experience Team.

He has worked at Microsoft since 1998. Prior to his current job, he was the Group Program Manager of the Microsoft Office User Experience Team, where his team redesigned the user interface for Office 2007 and Office 2010, adding the Ribbon, Live Preview, Backstage View, and other innovations.

Jensen attended Yale University and Interlochen Arts Academy, graduating with degrees in music composition.

For completeness some additional information from Jason Harris:
Windows 8 Consumer Preview: Product Demo [WindowsVideos YouTube channel, Feb 28, 2012]
Creating the Windows 8 user experience [Building Windows 8, May 19, 2012], highly recommended reading as gives all the background information, from Windows 1 released in 1985 upto Windows 8.
Windows 8 UI vision mockups from 2010 [a 3d party report from the UX Week video]
Jensen Harris: Windows 8′s lockscreen photos are design easter eggs [a 3d party report from the UX Week video]
8 traits of great Metro style apps [Channel 9 video of Jansen Harris’ Build2011 session, Sept 13, 2011]
Notes from BUILD – Day 1 – Big Picture Session 1 – Jensen Harris on 8 Traits of Great Metro Style Apps [Oct 6, 2011]
bldwin – 8 traits of great Metro style apps (notes in German about Jansen Harris’ Build2011 session) [Sept 13, 2011]
– regarding his earlier achievements see The Story of the Ribbon [Jensen Harris: An Office User Interface Blog, March 12, 2008] with video and slides embedded

And Jensen Harris had a team behind him as well. From that team Bonny Lau, Senior Program Manager, Windows User Experience Team had been the most active member. Here she is briefly talking (click to the link which follows) in a concise way about the same subject what Harris was talking about in great detail a year earlier:
8 traits of great Windows Store apps [Channel 9 video, Oct 18, 2012]

The 8 traits she is talking about:

  1. Microsoft design style
  2. Be fast and fluid (the Cocktail Fow 3d party app is shown again)
  3. Snap and scale beautifully
  4. Use the right contracts
  5. Invest in a great tile
  6. Feel connected and alive
  7. Roam to the cloud
  8. Embrace Microsoft design style principles

Her related materials:
Creating Metro style apps that stand out from the crowd [Windows 8 app developer blog, July 12, 2012] using the “Food with friends” application shown for Microsoft design style (in Jason Harris’ UX Week keynote as well to illustrate by him the Do more with less design style principle) as an example for development
Make great Windows Store apps (Windows) as her contribution to “Getting started” MSDN materials for developers
Designing UX for apps as contribution from her team to MSDN documentation with everything including samples to learn from
– earlier she was with Microsoft Project 2010 Scheduling Engine Project 2010: Bonny Lau [MSFTProject YouTube channel, Oct 28, 2009]

Finally here is a light talk of Bonny Lau about Windows 8 User Experience [MSUserCommunity YouTube channel, Sept 18, 2012]

Do design principles hinder innovation? Bonny Lau explains the reasoning behind theWindows 8user experience and urges developers to leverage design templates as a starting point (not an end point) for design, to push the envelope and build great looking apps.Learn how to make your app the best experience for your users at Generation App. Ready to Get Started? 1.Visit the Windows Developer Center for a myriad of sample, docs and guidelines: http://bit.ly/PwV3sE 2.Join the Generation App program and get a jumpstart building your Windows Store app. http://bit.ly/PwVi6R

Update: The Woman Charged With Making Windows 8 Succeed [MIT Technology Review, Dec 13, 2012]

In a Q&A, Julie Larson-Green explains why Microsoft felt it was necessary to rethink an operating system used by 1.2 billion people.

imageAs the head of Windows product development at Microsoft, Julie Larson-Green is responsible for a piece of software used by some 1.3 billion people worldwide. She’s also the person leading the campaign to introduce as many of those people as possible to Windows 8, the dramatic redesign of the iconic operating system that must succeed if Microsoft is to keep pace with a computing industry now shaped more by phones and tablets than desktop PCs.

Windows 8 throws out design features familiar to Windows users since 1995, swapping in simpler, bolder interfaces designed to be operated using a touch screen. The release of the Surface, a device somewhere between a tablet and laptop, also sees Microsoft break its tradition of leaving the building of hardware to other companies.

Larson-Green took over the role a few weeks ago, after Microsoft veteran Steven Sinofsky left amid rumors of personal disputes with other Microsoft executives. However, Larson-Green has long been a senior figure inside the Windows division and even took the lead on drawing up the first design brief for Windows 8. An expert in technical design, she also led the introduction of the novel, much copied “ribbon” interface for Microsoft Office, widely acknowledged as a major improvement in usability.

Larson-Green met last week with Tom Simonite at Microsoft’s campus in Redmond, Washington.


Why was it necessary to make such broad changes in Windows 8?

When Windows was first created 25 years ago, the assumptions about the world and what computing could do and how people were going to use it were completely different. It was at a desk, with a monitor. Before Windows 8 the goal was to launch into a window, and then you put that window away and you got another one. But with Windows 8, all the different things that you might want to do are there at a glance with the Live Tiles. Instead of having to find many little rocks to look underneath, you see a kind of dashboard of everything that’s going on and everything you care about all at once. It puts you closer to what you’re trying to get done.

Windows 8 is clearly designed with touch in mind, and many new Windows 8 PCs have touch screens. Why is touch so important?

It’s a very natural way to interact. If you get a laptop with a touch screen, your brain clicks in and you just start touching what makes it faster for you. You’ll use the mouse and keyboard, but even on the regular desktop you’ll find yourself reaching up doing the things that are faster than moving the mouse and moving the mouse around. It’s not like using the mouse, which is more like puppeteering than direct manipulation.

In the future, are all PCs going to have touch screens?

For cost considerations there might always be some computers without touch, but I believe that the vast majority will. We’re seeing that the computers with touch are the fastest-selling right now. I can’t imagine a computer without touch anymore. Once you’ve experienced it, it’s really hard to go back.

Did you take that approach in Windows 8 as a response to the popularity of mobile devices running iOS and Android?

We started planning Windows 8 in June of 2009, before we shipped Windows 7, and the iPad was only a rumor at that point.

I only saw the iPad after we had this design ready to go. We were excited. A lot of things they were doing about mobile and touch were similar to what we’d been thinking. We [also] had differences. We wanted not just static icons on the desktop but Live Tiles to be a dashboard for your life; we wanted you to be able to do things in context and share across apps; we believed that multitasking is important and that people can do two things at one time.

Can touch coexist with a keyboard and mouse interface? Some people have said it doesn’t feel right to have both the newer, touch-centric elements and the old-style desktop in Windows 8.

It was a very definite choice to have both environments. A finger’s never going to replace the precision of a mouse. It’s always going to be easier to type on a keyboard than it is on glass. We didn’t want you to have to make a choice. Some people have said that it’s jarring, but over time we don’t hear that. It’s just getting used to something that’s different. Nothing was homogenous to start with, when you were in the browser it looked different than when you were in Excel.

I wonder if you’re experiencing a little déjà vu, after previously leading a radical change to the interface for Office that initially met with complaints.

Yes! A lot of it is familiar. Some people who review it for a shorter period of time may not feel how rich it really is. We’re going for the over time impression rather than the first 20 minutes out of the box. We’ve found that the more invested you were in the old way, the more difficult the transition is, which is unfortunate because we first hear about everything in the tech press. Those are the ones that we knew up front are going to have the most challenge.

How long does it take people to adjust?

Two days to two weeks is what we used to say in Office, and it’s similar in Windows 8. We do a “living with Windows” program where we watched people over a series of months in their household. A lot of people don’t have trouble upfront.

What data do you have on how people buying Windows 8 are reacting?

When you sign into your Windows PC, one of the things you get asked is whether you’ll be part of our customer experience improvement program, and if you will, then you’re sending some data to us. Everyone gets asked that. We get terabytes and terabytes of data every day, and we can’t possibly use it all. So far we’re seeing very encouraging things. Over 90 percent of customers, from our data, use the charms and find the start screen all in the first session. Even if you’re a desktop user, over time there’s a cutover point around six weeks where you start using the new things more than the things you’re familiar with.

Microsoft has chosen to make its own hardware for Windows 8 with the Surface tablets. Why not leave that to the equipment manufacturers, as you’ve done in the past?

It was a way to test our hypothesis of a new way of working. It takes time for individuals to adjust, but it also takes time for the industry to adjust to new things—all the complicated things about the supply chain and issues like what sizes of glass gets cut. Surface is our vision of what a stage for Windows 8 should look like, to help show consumers and the industry our point of view on what near perfect hardware would look like. We believe in Surface as a long-term product, but we know that partners will have other innovations and ideas. One of the things that’s always been nice about Windows is choice—you’re not locked into one size, one shape, one color, one version.

Your predecessor, Steven Sinofsky, was widely credited with driving Microsoft to create Windows 8 through sheer force of will. Is that true?

Steven is an amazing leader and an amazing brain and an amazing person, but one person can’t do everything. It’s really about the team that we created and the culture that we created for innovation.

What changes now that you’re in charge?

Not a whole lot. I’ve worked directly with Steven for seven years but known him for the whole 20 years I’ve been at Microsoft. We think a lot the same about what the role of Windows is in society, what computing looks like, and getting people on board with that point of view.

Now that Windows 8 has been released, what are you and your team doing now?

We didn’t really slow down. There are always new technologies to think about that can be helpful to people.

Read more about Microsoft’s efforts to track users’ reaction to Windows 8: Microsoft Has Been Watching and It Says You’re Getting Used to Windows 8.


2. The follow-up posts to the original May 2011 one


3. The original May 2011 post

Windows 8 on ARM expected to appear by the end of 2011 [DIGITIMES, May 24, 2011] (emphasis is mine)

Tablet PCs that adopt Windows 8 and ARM-based processor are expected to appear by the end of 2011, but due to the platform lack of system performance, the platform will be mainly used for targeting the tablet PC market, according to sources from notebook players.

However, due to the combination still have several issues need to be resolved, most notebook players are taking a conservative attitude toward the new platform and will not rush to open up new projects for the related products.

Due to the Windows 8/ARM platform initially only testing in the tablet PC market, the sources believe the platform is unlikely to affect Intel’s position in the traditional PC segment, while the operating system is also unlikely to impact Google’s Android in the next one year.

Steve Ballmer: Microsoft Developer Forum [Microsoft, May 23, 2011] (emphasis is mine)

There is so much in the way of exciting innovations to look forward to over the next few years. At Microsoft, we’ve identified five things that we think will transform the industry over the next few years, and five areas where Microsoft, as a company, is committed to investing and innovating and leading. We think there will be other companies working in these areas. There are going to be opportunities for developers. Certainly we’re going to see a lot of competition. But these five key technology areas are the ones that I think more than anything else will make people look back and say, wow, computing is fundamentally simpler and easier to use, whether it’s on my phone, my PC, or my TV, than ever before.

The first one I’ll highlight for you is natural user interface. This is the notion that we really want to speak, wave and gesture, touch and mark on our computing devices. We want smart devices to work the way we work, to recognize us and our actions. Speech recognition, vision, handwriting recognition, touch interfaces, these are all part of the theme. And certainly whether it’s in phones, or what we’ve done with Kinect for large room, and living room type environments, for vision, and visual recognition are all emblems of the move in this direction.

The second big area of innovation will come in natural language. And the distinction is important. With natural user interface, we’re talking about voice, and vision, and touch. With natural language, we’re really asking ourselves the question, can we let you control your computing environment by expressing intent instead of specific commands. Today on a PC, it’s file open, blah, blah, blah, respond, reply, forward. I can’t just say to my device, get me ready for my trip to Tokyo.

The third area that I think will be increasingly important is HTML and JavaScript. We’ve made a big investment, obviously, in Windows and IE9 in our HTML and JavaScript support, but more and more of the world’s programmers will be fluent in these technologies in addition to whatever skills people have in C++ and C# and a variety of other important skills. But we have to recognize that more and more of the world’s talent will know these techniques. And whether it’s writing a website or a client application, or a server application, we want to build and develop the range of things that you can do not only using .NET, but also in using HTML and JavaScript. And, in fact, even how you can weave these things together into sensible programs in the future.

No. 4 is chip and form factors. Just think back three or four years ago and how quickly performance and size, and miniaturization and the move to ARM processors has happened. We’ve announced with Windows that we’re going to support system-on-a-chip architectures, not only from Intel and AMD, but also from a set of ARM vendors.

The form factor of the devices that we all use will continue to change. I think there will be a day in the future where it will be hard to distinguish a phone from a slate, from a PC. You literally will have displays that become paper thin and very easy to fold out form your phone. And at the same time, you’re going to get more and more PC-like capabilities in smaller form factor devices.

Last, but certainly not least is the cloud. And with both Azure, Windows Azure and SQL Azure, as well as Office 365, we’ve made a major step into the cloud. I’m sure I’ll get a few questions about Skype. Skype is just another representation of what we think is the importance of enabling a broad range of scenarios in the cloud. If those are the technologies, the flipside is to ask what can we do with them? They’re all great, but what will we, Microsoft, do and what do we expect the developers that we work with here in Japan, and across the world to do?

We’re obviously hard at work on the next version of Windows. Windows 7 PCs will sell over 350 million units this year. We’ve done a lot in Windows 7 to improve customer satisfaction. We have a brand new user interface. We’ve added touch, and ink, and speech. And yet, as we look forward to the next generation of Windows systems, which will come out next year, there’s a whole lot more coming. As we progress through the year, you ought to expect to hear a lot about Windows 8. Windows 8 slates, tablets, PCs, a variety of different form factors.

The browser is an area where we’ve been very active. Internet Explorer 9 is the fastest browser around because of the way that we’ve married it to Windows systems and allow essentially full exploitation of the hardware to have the fastest and most beautiful Web on the planet run on Windows systems.

We’ve integrated the browser into Windows more fully, so that you can put jumplists, and pin those to the taskbar on Windows. We’ve improved JavaScript performance. We’re running on downloads that are about five times the rate of customer acceptance that we saw on IE8, and when it comes to HTML and JavaScript, and the browser, there will be simply no one who pushes that, not Google, not Firefox, nobody will push that faster and harder than we push with IE.

Microsoft’s Ballmer says next-gen Windows systems due in 2012 [ZDNet, May 23, 2011]

During remarks at a developers conference in Japan on May 23, Microsoft CEO Steve Ballmer referred to the next version of Windows as “Windows 8.” He also said the next generation of Windows systems will be out next year.

To those not following Microsoft’s Windows saga closely, this may seem like a “so what” moment. But Microsoft execs have been studiously avoiding any references to the timing or naming of the next version of Windows to try to keep the specifics of the product as quiet as possible. Microsoft’s top brass has been avoiding calling the next version of Windows “Windows 8″ publicly, preferring instead to call it “Windows Next.” (Internally, a number of  Microsoft job postings and leaked slides have referenced “Windows 8,” however.”

Update: OK, believe it or not, the “official” response is Ballmer’s statement isn’t what it seems to be… Sent from a Microsoft spokesman earlier tonight:

““It appears there was a misstatement. We are eagerly awaiting the next generation of Windows 7 hardware that will be available in the coming fiscal year.  To date, we have yet to formally announce any timing or naming for the next version of Windows.”

And, as usual, there are many ways to interpret these remarks. Is the next-generation Windows release nothing but Windows 7 with new paint? Windows 8 not the final name for the next version of Windows? (The final name possibly being something other than Windows 8 is something that I’ve heard from my tipsters…) You be the judge….

SAP’s Business ByDesign SaaS to be relaunched on July 31 with mobility as one of key attractions

Yesterday’s Q2 financial report from SAP specifically mentions the expansion it made in the volume business as well as the progress in the small and midsized enterprise (SME) segment:

… said Jim Hagemann Snabe, Co-CEO of SAP. “Our success in the SME segment creates a strong foundation for the new version of our on-demand platform SAP Business ByDesign. The new version will be available on time on July 31st and is ready for volume deployment in six countries.”

The company provided a quite interesting video as well: SAP Business ByDesign Goes Mobile [July 26]. “Get an exclusive first look at the latest SAP Business ByDesign software, running on mobile devices such as iPad, iPhone, and BlackBerry. The software will be available in 2011.” There is also a related blog-entry from SAP TV: Exclusive: See what’s coming 2011 – Behind the scenes with a SAP developer [July 27]

In a later video interview given to CNBC (see SAP CEO on Earnings [July 27]) Bill McDermott, Co-CEO of SAP, was describing his company’s outlook as follows:

[2:30] Others have consolidated legacy markets to downsize companies and leverage margin. In the short-term that’s a viable shareholder strategy, no question about it.  We believe in organic growth, we believe that customers will run their business with on-premise enterprise applications, they’ll run them on-demand in the cloud, using in-memory technology with real-time analytics, and they’ll run their business on-device.

[3:00] The vision that we have is to connect the virtual boardroom to the shopfloor worker, so on an end-to-end process basis companies are run better, and they are actually managed by exception. So all these knowledge workers that are interned to the desktop can actually make decisions in real-time. So Sybase got us into a new category which is the mobile. I believe to be the new desktop. If you look at markets like China, as an example, three quarters of their knowledge workers have bypassed the desktop and gone right to the mobile.

[3:31] So we are all about innovation. We will let others have their short-term games on the margin. We think customers will appreciate that in the long run, and shareholders too. [3:41]

Mobility has indeed been the major reason why SAP has recently acquired Sybase for approximately $5.8 billion. Other reasons were being very strong in analytics and certainly its traditional database business. See: SAP to acquire Sybase Inc. [May 12]

Strategic Move to Accelerate the Reach of SAP® Solutions across Mobile Platforms, Help Companies Manage and Analyze Business Information and Processes on Any Device

… SAP will accelerate the reach of its solutions across mobile platforms and drive forward the realization of its in-memory computing vision. … For Sybase, SAP in-memory technology will provide the opportunity for dramatic performance improvements to its analytic processing capabilities. Sybase will also be able to bring its complex event processing and analytics expertise, which was built in the financial sector, to customers in other industries, markets and product areas …

“Mobile devices are becoming the preferred interaction point with business applications, whether the user is a factory supervisor, a retail manager or an entrepreneur in a developing nation,” said Jim Hagemann Snabe, co-CEO of SAP and member of the SAP Executive Board. “The combination of SAP and Sybase will give users the option of running their operations from leading mobile devices … In addition, innovation around Sybase’s established database business will pave the way for ‘real’ real-time analytics and finally remove the decade-old barrier between business applications and business intelligence.”

… John Chen, CEO of Sybase, Inc. “… by combining the market leader in enterprise applications with the market leader in enterprise mobility, companies around the world will be able to run their business from many devices. This will drive a new wave of enterprise productivity. … ”

As a new, to be operating as a separate subsidiary of SAP, Sybase has announced a much strengthened mobility offering almost immediately. See: Sybase Introduces Industry’s First Mobility Platform Empowering Enterprises to Better Enable Employees and Engage Customers in New and Innovative Mobile Ways [May 20]

The Sybase Mobility Platform is comprised of the most comprehensive new and industry-proven solutions, including:

Sybase® Mobile Sales for SAP CRM and Sybase® Mobile Workflow for SAP Business Suite have also earned Sybase an SAP award in the “Technology Innovator of the Year” category. See: Sybase Awarded 2010 SAP® Pinnacle Award [May 20]. These applications, by the way, have been jointly announced well before the acquisition. See: SAP and Sybase Deliver First Set of Applications to Millions of Mobile Workers Worldwide [March 2]

… The population of mobile workers and the number of personally owned devices entering the enterprise is growing exponentially. According to industry analyst group IDC, “The worldwide mobile worker population is set to increase from 919.4 million in 2008, accounting for 29% of the worldwide workforce, to 1.19 billion in 2013, accounting for 34.9% of the workforce.” …

  • Sybase® Mobile Sales for SAP CRM automates sales processes, increases productivity and enhances customer service by equipping sales professionals with anywhere, anytime access to SAP CRM 2007 through smartphones such as iPhones and Windows Mobile devices.
  • Sybase® Mobile Workflow for SAP Business Suite enables mobile workers to complete business processes — such as workflow items and alerts, time recording and travel requests that require immediate action — through a familiar and secure email inbox.

CNBC’s earlier Why Sybase? [May 17] interview with Bill McDermott has given more insight on whether the mobilization of  business is to propel [this] M&A:

[1:31] The main reason for acquiring Sybase was one, mobility. They are the #1 mobile infrastructure company in the world. We want to move our applications to mobile devices. #2 – they are very strong in analytics. So we were already #1 in the world in analytics, and they approach industries such as financial services and public services. And they are growing very fast, and in quick markets like China, where China has bypassed the PC generation and gone right to the mobile. The 3d reason is the database where they have a very strong core business. We believe that in-memory computing combined with their core business will give the customer just an at-a-site-solution that currently does not exist on the market from any vendor. So for all three reasons we felt this was a breakthrough to have that asset. [2:18]

[2:32] We believe very heavily that our strategy was reliant on mobility. … We participate now in a 10 billion market. We wanted to be in a 220 billion market, and to do that you had to get in-memory, you had to get mobile, and you had to get on-demand. Sybase itself touches all three priorities. [2:53]

Note: One can put here indeed press releases that prove Sybase strengths in the #1 and #2 areas. For simplicity I am just giving here the ones that are also related to the China market:

Back to the Business ByDesign SaaS! The new customer-centric innovations in the Business ByDesign solution have already been announced and demonstrated at SAPPHIRE® NOW event this year. See: New Release of SAP® Business ByDesign™ Gives Customers In-Memory Analytics, Support for Mobile Devices, and Customizable User Interfaces [May 17]. Of the new attractions mentioned in this headline one needs to mention the incorporation of Microsoft Silverlight technology into the front end. The rest is quite well understandable from the things detailed above.

One innovation mentioned just in the internal text of the press release, however, needs to be mentioned as a key attraction as well:

Single and multi-tenancy support. Customers can now choose either single or multi-tenant topologies as the solution is fully enabled to support both. Other than traditional on-demand offerings, SAP’s multi tenancy concept has been engineered for customer and partner specific business extensions, business configuration and all kind of UI, report and forms flexibility. It leverages SAP’s proven life cycle management system protecting all changes during upgrades. During the planning and engineering phases towards multi-tenancy, SAP collaborated with Intel to create an infrastructure optimized for the massively scalable ‘cloud computing’ environment of SAP Business ByDesign. The Intel® Xeon® Processor is the reference platform for SAP Business ByDesign deployments. The scalability and efficiency of Intel Xeon processors with the Next-Generation Intel® Microarchitecture will enable SAP to achieve even lower TCO for the solution’s infrastructure by delivering equal business capability with a smaller server and carbon footprint, significantly lowering energy consumption compared to previous generation processors.

The reason for full inclusion of that part is quite simple. That single functionality has been missing from this SaaS product and that was one of the major reason why SAP has not been able to enter the SaaS market in a big way so far. Another one has been the clash of its old and new (i.e. on-demand) business models. Here is some earlier information on that:

“What we did discover in the last five or six months is that while we made progress on our TCO model we’re not where we wanted to be (a 10 times TCO reduction),” says Apotheker, in a meeting with a group of Enterprise Irregulars Monday at SAP’s Sapphire conference in Orlando.

… The rumor mill has been most unkind of late: Rumors have been flying that ByD is going to miss its latest release date, that its marketing plans are DOA, and that SAP is on the verge of laying an egg of colossal size and impact.

The rancor surrounding the July 31 release date of the new ByD reflects a complex history inside SAP and the on-demand market that has clouded a lot of otherwise objective analysis about its prospects, and how important ByD’s success is not just for SAP and its customers, but for the on-demand market as a whole. …

… The other point worth addressing about ByD is that its initial entrance to the market in 2007 came in the midst of a not-so-private battle between ByD’s main advocate, Peter Zencke, and fellow board member Shai Agassi, who wanted the concepts of ByD – model-driven, on-demand ERP – to be embodied in the main SAP suite instead of in a completely new, mid-market product. That battle at the top eventually led to Shai’s departure – Zencke left shortly thereafter – but it left a bad taste in many SAPers’ mouths for the product. The fact that it failed to be economically viable as an on-demand product in its initial release further fueled the ire of its detractors. …

… This internal “polemic”, to be polite about it, reminds me of what Microsoft has been going through in the years since Ray Ozzie first discussed Software + Services as the new direction for Microsoft. Even an outsider can imagine the screaming inside Microsoft about such a radical shift and what it would mean to the king of the desktops. The fact that Steve Ballmer felt compelled three years later to give his now-famous “We’re All In” speech is testimony to how hard it’s been internally for Microsoft to grapple with this paradigm shift. …

… SAP is facing a similar dilemma with ByD. Everything about it – on-demand but not true multi-tenant, requires a major channel that doesn’t exist yet, the potential for cannibalization of other products, the sordid release history, the bad blood inside SAP – means that SAP has a similar requirement to make sure that everyone is walking the walk and talking the talk.

With so much at stake, it’s clear that ByD will be one of the great inflection points in the history of enterprise software, and in many ways its success or failure will define the future of on-demand enterprise software for some time. ByD isn’t just a gamble that SAP can create a product like ByD, it’s also a gamble that there is actually a market out there for what ByD represents. This fact is hardly a given: NetSuite’s struggles to meet its market potential has given many proponents of on-demand ERP pause, as has Workday’s slow slow progress towards a critical mass of customers. …

… If SAP can pull off ByD, that success will create a huge opportunity for others, including NetSuite, by legitimizing a market that to date doesn’t really exist as a billion-plus dollar opportunity. If SAP fails, I fear that this much-needed capability will languish on the sidelines another four or five years, and customers will be all the poorer, literally and figuratively, for that failure.

So, baring some unforeseen glitch, ByD re-enters the market in one short week. Its success or failure will hinge on a number of factors, most important of which will be the SDK that comes out at the end of the year. This is going to be one of the most closely watched software rollouts in a long time, with its repercussions felt across the industry for years to come.

So  the relaunch of SAP’s Business ByDesign product should be watched quite carefully on July 31!

Google App Inventor Beta for Android

Google’s Do-It-Yourself App Creation Software [The New York Times, July 11]

… has been under development for a year. User testing has been done mainly in schools with groups that included sixth graders, high school girls, nursing students and university undergraduates who are not computer science majors.

… The Google application tool for Android enables people to drag and drop blocks of code — shown as graphic images and representing different smartphone capabilities— and put them together, similar to snapping together Lego blocks. The result is an application on that person’s smartphone.

App Inventor for Android [Google Blog, July 12]
About App Inventor
App Inventor research project launch [Google Research Blog, July 31, 2009]

Android App Inventor lets you be the developer (video) [Engadget, July 12]

Google is following in Nokia’s footsteps today by offering its users a simple-to-use DIY app maker. Employing a design scheme that relies on visual blocks rather than oodles of arcane code, the App Inventor — still in Beta, of course — has functions for “just about anything” you can do with an Android handset, including access to GPS and phone functionality.

Is Google App Inventor A Gateway Drug Or A Doomsday Device For Android? [TechCrunch, July 11]

Because this new tool makes it easy for anyone to make their own apps, it makes the idea of trying to create your own app a much less daunting one. And that’s the powerful thing here. If this tool can get some kid to start messing around with app creation, maybe they’ll get more interested and start learning actual Java. And then maybe one day they’ll create the next killer app.

… they [Google] have to hope it doesn’t backfire and simply flood the Android Market with more junk apps than already exist. Google already has a problem with surfacing good apps in their market—interesting, given that they are the ones that surface good webpages as mentioned earlier—the problem could get worse if this tool is a success.

Still, I’m going to be cautiously optimistic that this tool is a good thing. Potentially a very good thing. And it’s something Apple should be taking very seriously.

Personal note: One thing is clear, there is a significantly increased momentum for Google Android as has been well indicated by my previous 4 infonuggets: